What is the 80/20 trap in employee performance?

The 80/20 trap in employee performance refers specifically to the phenomenon where employees display correct behaviors and performance metrics 80% of the time, but focus is disproportionately placed on the 20% of their performance that could be improved or includes mistakes. This can lead to a skewed perception of performance as it encourages managers and trainers to concentrate their feedback predominantly on correcting the negative aspects.

Focusing too much on the errors can inadvertently demotivate employees, overshadowing their positive contributions, and can create a negative workplace environment. Therefore, recognizing the 80% of correct performance is vital for balanced feedback, which not only aids in fostering morale but also reinforces good practices. This concept serves as a reminder to leaders and field training officers that feedback should promote and acknowledge positive performance while addressing areas for improvement in a constructive manner.